Legal
Privacy Policy
How ShineTide Cleaning collects, uses, and protects your information.
Effective date: July 2026
Overview
ShineTide Cleaning ("ShineTide," "we," "us," or "our") respects your privacy. This policy explains what information we collect through shine-tide.com and our phone and text communications, how we use it, and how we protect it.
Information We Collect
When you submit a quote request on our website, we collect the information you provide: business name, contact name, phone number, email address, business address, approximate square footage, desired cleaning frequency, facility type, and any additional notes. When you call or text us at (213) 752-3299, our virtual assistant collects your name, contact information, and details about the cleaning service you need in order to arrange a callback.
How We Use Your Information
We use the information you provide to respond to quote requests, schedule free walkthroughs and cleaning service, communicate with you about your account, and send appointment confirmations or service updates. We do not use your information for anything beyond operating and improving our cleaning services.
How Your Information Is Stored
Quote requests submitted through our website are processed using Netlify Forms, a third-party form-handling service, and are only accessible to ShineTide Cleaning staff. We take reasonable measures to keep your information secure.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers who help us operate our business, such as our virtual assistant/answering service, solely for the purpose of scheduling and delivering your cleaning service.
Cookies and Website Analytics
Our website may use standard, privacy-conscious web analytics tools to understand overall site traffic and improve the site. These tools do not sell your data or use it for advertising.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us using the information below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, contact us at shinetidecleaning@gmail.com or (213) 752-3299.